Versata provides enterprise software solutions that deliver business results, performance and scalability while dramatically reducing IT spending. Versata's patented solutions decrease IT expenditures by reducing hardware and associated maintenance, leveraging open source technology, and accelerating value delivery to business customers.
We are recruiting to fill the position of:
Job Title: Global SaasOps Manager
Location: Nigeria
Job Description
- You will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure.
- Versata's aggressive acquisition strategy has resulted in a set of inherited SaaSOps activities that already exist.
- You would prioritize directing an ongoing large lift and shift data center migration into AWS, focusing on AWS solutions to drive down costs while maintaining performance and meeting SLAs, and driving continual improvement through focus on long-term planning
Key Responsibilities
- Manages all Versata's customer-facing and internally focused SaaSOps environments and service delivery activities
- Develops metrics to enable effective measurement of key performance indicators
- Create and manages quarterly SaaSOps budget
- Develops long-range staffing and resource planning for organic and inorganic growth
- Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Required Experience and Education
- Excellent verbal and written skills in English
- At least 10 years of experience in IT Operations Management with at least 3 years of SaaSOps specific experience
- Bachelor's Degree in Management Information Systems or Computer Science from a reputable university
- Advanced problem solving skills
- Cloud-based hosting experience with Amazon EC2 (S3, RDS, Glacier, etc)
- Experience with/or knowledge of CRM tools for tracking case/ticket lifecycle and KPI reporting
- International experience, particularly with EMEA
- Experience with building and managing globally dispersed teams
- Experience managing and troubleshooting PostgreSQL based SaaS offerings
Desired Skills and Experience:
- Experience with lift-and-shift datacenter migrations into AWS a significant plus
Remuneration
Total compensation is $100,000/year (cash) for this full-time position.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online