A reputable five star hotel located in Abuja, is currently seeking to employ suitably qualified candidate to fill the position below:
Job Title: Front Office Manager
Location: Nigeria
Report to: the General Manager
Responsibilities
The Sales and Marketing Manager, is expected to:
- Candidate will be responsible for the first contact point in the Hotel.
- Participate in the development of business strategies which are aligned with the overall objectives of the Hotel.
- Develop and implement business strategies for Front Office and Concierge that support achievement of the Hotel’s goals.
- Manage the operation of front Office and related areas.
- Create lasting first impression by supervising Front Office areas and Concierge.
- Prepare and analyse reports in order to develop an informative database for decision making and to communicate upcoming business throughout the, Hotel.
- Analyse business forecasts and schedules accordingly.
- Ensure that Front desk officers handle billing and cash in accordance with Hotel's standards.
- Plan and co-ordinate Hotel room activities by working closely with Sales, Food and Beverage, Housekeeping and other Departments.
- Create 100% guest satisfaction by providing Employees with the training and resources they need to maximize Employee engagement and deliver service and teamwork.
- Oversee and participate in the prompt and courteous check-in- and check-out- of Customers.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies and procedures to achieve the overall objectives of this position.
- At all times project a favourable image of the Hotel to the public.
- Prepare annual budget, monitor achievement of budget and take corrective steps as appropriate.
Application Closing Date
Not Specified.
How to Apply
Interested and and qualified, candidates should send their application and CV's to:
[email protected]