Customer Care Officer at Phoenix Travel & Tour

Phoenix Travel & Tour is a premier travel and tour company dedicated to creating unforgettable experiences for our clients. We specialize in personalized travel planning, offering a wide range of services including guided tours, vacation packages, corporate travel management, and bespoke travel solutions.

With a passion for exploration and a commitment to excellence, we take care of every detail, from flights and accommodations to unique cultural experiences and local insights. Whether you're looking to relax on a tropical beach, explore historic landmarks, or embark on an adventure,Phoenix Travel& Tour is your trusted partner in discovering the world.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Roles & Responsibilities

• Client Communication: Respond to customer inquiries via phone, email, and social media, providing detailed and accurate information about travel packages, services, and destinations.
• Booking Assistance: Assist clients with booking travel arrangements, including flights, hotels, tours, and other services. Ensure that all bookings are accurate and meet the client's preferences.
• Issue Resolution: Handle customer complaints and issues promptly, working to resolve them to the customer's satisfaction. Escalate complex issues to the appropriate department if necessary.
• Customer Follow-Up: Conduct follow-up calls and emails to ensure clients are satisfied with their travel experience and to gather feedback for continuous improvement.
• Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
• Product Knowledge: Stay up-to-date with the company’s travel offerings, promotions, and industry trends to provide clients with the best possible advice and service.
• Cross-Departmental Collaboration: Work closely with other departments, such as sales, marketing, and operations, to ensure a smooth customer experience from booking to travel completion.
• Emergency Support: Provide 24/7 support to customers during their travel, helping them with any issues or changes that may arise.

Salary
N80,000 - N100,000 / month.

Application Closing Date
28th August, 2024.