Operations Officer Phoenix at Travel & Tour

Phoenix Travel & Tour is a premier travel and tour company dedicated to creating unforgettable experiences for our clients. We specialize in personalized travel planning, offering a wide range of services including guided tours, vacation packages, corporate travel management, and bespoke travel solutions.

With a passion for exploration and a commitment to excellence, we take care of every detail, from flights and accommodations to unique cultural experiences and local insights. Whether you're looking to relax on a tropical beach, explore historic landmarks, or embark on an adventure,Phoenix Travel& Tour is your trusted partner in discovering the world.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Roles & Responsibilities

• Tour Coordination: Plan and organize tours, including transportation, accommodation, activities, and other logistics. Ensure that all arrangements are in place and run smoothly.
• Vendor Management: Establish and maintain relationships with service providers, including hotels, transportation companies, tour guides, and other vendors. Negotiate contracts and monitor service quality.
• Itinerary Management: Design and refine travel itineraries, ensuring they are feasible, cost-effective, and aligned with client expectations. Update itineraries based on changes in client preferences or unforeseen circumstances.
• Resource Allocation: Manage the allocation of resources, including vehicles, staff, and equipment, to ensure efficient operations. Monitor inventory levels and coordinate procurement as needed.
• Customer Support: Work closely with the Customer Care team to address any operational issues that arise during tours or travel, providing timely solutions to ensure customer satisfaction.
• Compliance and Safety: Ensure all operations comply with industry regulations, safety standards, and company policies. Conduct regular audits and assessments to identify and mitigate risks.
• Budget Management: Assist in preparing and managing operational budgets, ensuring that all activities are conducted within the allocated budget. Track expenses and optimize costs without compromising service quality.
• Process Improvement: Identify areas for operational improvement and implement strategies to enhance efficiency, reduce costs, and improve customer satisfaction.
• Data Analysis: Analyze operational data to identify trends, measure performance, and make informed decisions. Provide regular reports to management on operational performance and challenges.
• Team Coordination: Work collaboratively with other departments, including sales, marketing, and finance, to ensure that operational activities align with overall business objectives.
• Crisis Management: Develop and implement contingency plans to address emergencies or disruptions in travel plans. Ensure that the team is prepared to handle crises effectively.

Salary
N80,000 - N100,000 / month.

Application Closing Date
28th August, 2024.