Enterprise Support Intern at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: Enterprise Support Intern

Location: Lagos
Job Type: Internship

Job Description

• The Enterprise Application Support Intern will assist in maintaining, troubleshooting, and supporting a range of enterprise applications.
• This role is ideal for recent graduates or students pursuing a degree in computer science, information systems, or related fields who are eager to gain hands-on experience in application support within a dynamic and fast-paced environment.

Summary of Responsibilities

• Provide Application Support: Assist in monitoring and troubleshooting enterprise applications to ensure optimal performance and uptime.
• Incident Management: Collaborate with the IT and support teams to track, document, and resolve issues related to enterprise applications and escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
• User Support: Assist end-users by resolving technical issues and providing continuous training and documentation as needed.
• System Monitoring: Utilize monitoring tools to ensure application health and report on any abnormalities or performance issues.
• Documentation: Help create and maintain documentation of application processes, configuration, and troubleshooting steps.
• Testing: Assist in the testing of updates, patches, and new features for enterprise applications to ensure proper functionality.
• Collaboration: Work closely with system administrators, and other IT staff to ensure seamless integration and functionality of enterprise application systems.
• Data Analysis: Support in gathering and analysing data to identify trends, performance issues, or areas for improvement in application performance.

Key Performance Indicators/Performance Goals:

• Timely Closure and Resolution of User Issues and Enquiries.
• Great Customer Satisfaction via Exceptional Guidance and Support provision.
• On-time Escalation of Complex Problems and Efficient Follow-up towards Closure.
• Quick Closure of Users’ Knowledge Gaps in cases of System updates from Developers.

Internship Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Systems, Engineering, or a related field.
• Basic understanding of enterprise applications (ERP, CRM, etc.).
• Familiarity with databases (SQL), networks, and general IT infrastructure.
• Experience with troubleshooting technical issues.
• Understanding of software development lifecycle (SDLC) is a plus.
• Computer skills including the ability to use spreadsheet, word-processing programs and software applications at a basic level.
• Ability to multi-task and manage several tasks simultaneously
• Any experience in Service Support role or Desktop Support will be a plus.

Core Competencies:

• Communication Skills
• Problem-solving
• Adaptability
• Proactivity & ownership mentality

Application Closing Date
Not Specified