Platform Manager at Talent Lab Limited

Talent Lab is an indigenous talent capacity development, marketing, and management organization that facilitates capacity-building interventions to upskill people within the mass labor market, serves as an aggregator for employers and employees, and is a recruiter of top talents for businesses and organizations.

We are recruiting to fill the position below:

Job Title: Platform Manager

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Platform Management:

• Oversee the daily operations of the platform, ensuring optimal performance and user experience.
• Monitor and analyze platform metrics to identify areas for improvement and implement necessary changes.
• Ensure the platform is up-to-date with the latest sports events, betting options, and odds.

Product Development:

• Collaborate with the product development team to enhance platform features and functionalities.
• Provide insights and feedback on user experience to guide product improvements and innovation.
• Stay abreast of industry trends and competitor offerings to ensure the platform remains competitive.

Compliance and Security:

• Ensure the platform complies with all relevant regulations and industry standards.
• Implement and oversee security protocols to protect user data and prevent fraud.
• Liaise with regulatory bodies and ensure timely submission of required reports.

Customer Experience:

• Work closely with the customer support team to resolve user issues and improve customer satisfaction.
• Develop and implement strategies to enhance user engagement and retention.
• Analyze customer feedback and usage data to inform platform improvements.

Marketing and Promotions:

• Collaborate with the marketing team to develop and execute promotional campaigns.
• Monitor the effectiveness of marketing initiatives and adjust strategies as needed.
• Ensure promotions are effectively integrated into the platform and communicated to users.
• Financial Management:
• Monitor financial performance and report on key metrics to senior management.
• Identify opportunities for revenue growth and cost reduction.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration or a related field
• At least 3 years of proven experience as a Platform Manager, Operations Manager or similar role, preferably within the sports or betting industry.
• In-depth knowledge of various social media platforms and best practices.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Creative mindset with an eye for detail and design.

Salary
N180,000 - N190,000 / Month.

Application Closing Date
1st October, 2024.