Customer Service Representative at Wakafoods Logistics

Wakafoods Logistics is an online platform dedicated to the pickup and delivery of food orders. Our primary aim is to bridge the gap between food vendors and customers by offering a seamless and efficient delivery service. We target individuals and businesses who require a reliable food dispatch service.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing guidance on our products/services.
• Your role is essential in maintaining high customer satisfaction and building lasting relationships.

Key Responsibilities
Customer Support:

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.

Issue Resolution:

• Troubleshoot and resolve customer issues, escalating complex cases as needed.

Product Guidance:

• Educate customers on the features and benefits of our products/services to enhance their experience.

Feedback Collection:

• Gather and report customer feedback to help improve our offerings and processes.

Documentation:

• Maintain detailed records of customer interactions and issues in our CRM system.

Skills:

• Excellent communication, problem-solving, and interpersonal skills; proficiency in using customer service software and CRM systems.

Customer Focus:

• A passion for helping others and a commitment to providing excellent service.

Education:

• Bachelor's Degree in Business, or a related field.

Experience:

• 2+ years of experience in customer service.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
29th August, 2024.