Customer Care Officer at SOBIC and Company MFI

SOBIC and Company MFI is a rapidly expanding, opportunity-creating, and customer-focused microfinance Institution (MFI) in Nigeria. A member, of the Association of Non-Bank Microfinance Institutions of Nigeria (ANMFIN), the company registered in July 2008 with the Corporate Affairs Commission (CAC) with head office located at Ibadan having severalbranches across the states.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any service
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service.
• Any other functions as assigned by the management.

Requirements

• Must be a computer literate.
• Interested candidates should possess an HND or B.Sc Degree in social sciences or other related disciplines.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Must be ready to reside within Ibadan.

Salary
N80,000 monthly.

Application Closing Date
30th August, 2024.