Waiters and Waitress at Rotawn Energy and Logistics Services Limited

Rotawn Energy and Logistics Services Limited was established in 2007 as an indigenous Nigerian Company offering tailor made solutions to the Oil & Gas, Maritime and Government Sectors. These solutions and services cover marine solutions, dredging, construction and procurement & logistics.

We are recruiting to fill the position below:

Job Title: Waiter and Waitress

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description
Greet and Seat Guests:

• Welcome guests warmly upon arrival.
• Escort them to their tables or seating areas.
• Provide menus and inform guests of daily specials or promotions.

Take Orders:

• Take accurate food and drink orders from guests.
• Answer questions about the menu, including details on ingredients, preparation methods, and pricing.
• Make recommendations based on guests' preferences.

Serve Food and Beverages:

• Deliver food and drinks to tables in a timely and professional manner.
• Ensure that guests have everything they need, such as utensils, napkins, and condiments.
• Monitor guest satisfaction and address any issues or requests promptly.

Maintain Cleanliness:

• Keep tables, chairs, and lounge areas clean and tidy.
• Clear plates, glasses, and utensils from tables when guests are finished.
• Assist in resetting tables for the next guests.

Process Payments:

• Present checks to guests at the end of their visit.
• Handle payments, including cash, credit cards, and other forms of payment.
• Provide accurate change and receipts.

Assist with Lounge Operations:

• Collaborate with other staff members to ensure smooth operations.
• Assist with inventory management, such as restocking supplies.
• Report any maintenance or safety issues to management.

Provide Exceptional Customer Service:

• Ensure guests have a memorable experience by being attentive, friendly, and responsive.
• Handle guest complaints or concerns professionally and escalate to management if necessary.
• Build rapport with regular guests to encourage repeat business.

Follow Health and Safety Standards:

• Adhere to food safety and hygiene standards, including proper handling and storage of food and beverages.
• Follow all safety procedures and guidelines to ensure a safe environment for guests and staff.

Attend Training and Meetings:

• Participate in training sessions to stay updated on menu changes, service standards, and policies.
• Attend team meetings to discuss performance, goals, and any procedure changes.

Qualifications

• Previous experience in a similar role is preferred but not always required.
• Basic knowledge of food and beverage service.
• High school diploma or equivalent.

Key Skills Required:

• Strong communication and interpersonal skills.
• Excellent customer service and hospitality skills.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Basic math skills for handling payments.
• Ability to stand for long periods and carry heavy trays.

Salary
N80,000 monthly.

Application Closing Date
18th September, 2024.