Customer Service Representative at Justerotics

Justerotics deals in sales of lingerie, adult toys, personal lubes and fitness wears.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Communicate with customers via phone, email and chat
• Receive phone calls and reply messages
• Converse and convert customers through all our social media platforms including: WhatsApp, Instagram, Twitter, Google Map and any other social platform we are present on.
• Attend to Walk-in and Online customers.
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Use pictures and videos of our products to convince customers
• Take pictures and videos of our products for marketing to customers
• Do presentation videos of products and how to use
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Receive and process customer orders
• Knowing the Company’s products inside and out so that you can answer questions.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Generate sales and close Transactions.
• Post on our social media accounts
• Suggest solutions when a product malfunctions.

Job Requirements

• At least 3 years of relevant work experience in customer service.
• OND / HND / B.Sc in any discipline
• Energetic, happy and playful personality preferable
• Excellent communication and presentation skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, organize, and prioritize work
• Proficiency in all social media platforms
• Proficiency in Microsoft Word, Excel.

Salary
N70,000 - N80,000 monthly.

Benefits:

• Accommodation is provided in our staff quarters
• HMO after confirmation
• Paid leave.

Application Closing Date
20th November, 2024.