Senior Manager at a Hospitality Company - Talents and Skills Africa Consulting

Talents and Skills Africa Consulting - Our client, a Hospitality company, is recruiting to fill the position below:

Job Title: Senior Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities
Oversee daily operations:

• Manage the day-to-day operations of the hotel, resort, or restaurant, ensuring everything runs smoothly and efficiently.

Guest experience:

• Ensure that guests receive outstanding service from the moment they arrive until they depart.
• Handle guest complaints and resolve issues in a timely and professional manner.

Staff management:

• Recruit, train, and supervise staff, including front desk, housekeeping, food and beverage, and other departments. Foster a positive work environment and promote teamwork.

Quality control:

• Monitor the quality of services provided, including cleanliness, food quality, and customer interactions. Implement and maintain high standards across all departments.

Budget management:

• Prepare and manage budgets, control costs, and monitor financial performance. Ensure that revenue targets are met and expenses are kept within budget.

Marketing and promotions:

• Collaborate with the marketing team to develop and implement promotional campaigns, special events, and packages to attract and retain guests.

Compliance and safety:

• Ensure that the facility complies with all health, safety, and legal regulations. Maintain up-to-date knowledge of industry standards and implement best practices.

Inventory management:

• Oversee inventory of supplies, food and beverage stock, and equipment.
• Ensure that all items are ordered and stocked appropriately.

Customer feedback:

• Regularly review guest feedback and surveys to identify areas for improvement and implement changes as needed.

Reporting:

• Prepare regular reports on financial performance, staff productivity, guest satisfaction, and other key metrics for senior management.

Qualification

• 3 - 4 years work experience.

Salary
N150,000 - N200,000 Monthly.

Application Closing Date
12th September, 2024.