Cleaning Location Coordinator (Janitorial) at a Facility Cleaning Company - FlexEdge Limited

FlexEdge Limited - Our client, a facility cleaning company, is recruiting experienced candidates to fill the position below:

Job Title: Cleaning Location Coordinator (Janitorial)

Location: Ikeja, Lagos

Responsibilities

• Oversee and direct cleaning operatives, ensuring they perform their duties efficiently.
• Recruit, assign, and manage cleaning operatives across various locations.
• Conduct regular job inspections and quality control checks to ensure high standards of cleanliness.
• Conduct Quality control checks, gather customer feedback and promptly address any queries, complaints, or issues.
• Maintain strong relationships with clients, ensuring service satisfaction.
• Implement and manage feedback mechanisms to continuously improve customer service.
• Train new cleaning operatives on expected standards, general cleaning quality, and health and safety protocols.
• Set and monitor performance objectives, conduct probation reviews, and handle staff appraisals.
• Develop and manage cleaning schedules for all sites and one-off jobs.
• Monitor supervisors and mid-level staff to ensure smooth operations.
• Oversee logistics and ensure all machinery and tools are properly maintained.
• Manage administrative tasks, including HR-related processes such as on-boarding, training, and employee welfare.
• Handle employee complaints, grievances, and discipline issues appropriately.
• Produce professional reports, presentations, and briefs.
• Delegate tasks as needed to team members.
• Generate leads and follow up to increase revenue.
• Develop strategies to expand market share and grow the company’s client base.
• Conduct impromptu site visits and inspections to ensure compliance with standards.
• Review and update Standard Operating Procedures (SOPs) and related documents.
• Perform other duties as required to support the organization’s goals.

Basic Requirements

• 3 - 5 years previous experience in a facility cleaning company is compulsory
• The ideal candidate must have previous experience working in a facility cleaning company.
• Work experience with hospital facility cleaning
• Ability to coordinate, direct, and monitor cleaning operatives in their duties
• Good communication skills
• Ability to handle customer complaints and resolve them promptly
• Good leadership skills
• Ability to conduct training sessions for new cleaning operatives
• Ability to set and monitor appropriate performance objectives and standards for staff
• Strong attention to detail
• Good problem-solving skills
• Must be able to work under pressure.

Salary
N150,000 Monthly.

Application Closing Date
Not Specified.