Internal Sales Representative at Mantrac Nigeria

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Internal Sales Representative

Location: Oregun, Lagos
Employment Type: Full-time

Job Summary 

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Responsibilities

• Contact customers to present multibrand parts and services and answer all technical and commercial inquiries
• Inform customers by phone about new product offerings
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various multibrand offering
• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of the multibrand products, with comparison to OEM and OE products
• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximise sales and results
• Work with all internal parties concerned with multibrand to identify and product customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (Salesforce)
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by product support sales management

Requirements

• B.Sc Engineering or equivalent.
• At least 2 years experience in the industry (sales, marketing & technical experience).
• Good written and spoken English. Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.
• Having good selling skills is an advantage.

Contacts:

• Staff and Management of Mantrac, Delta & Jaytrac
• External Customers

Environment:

• Financial Impact:
• See annual work plan.
• Hazards:
• Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.

Application Closing Date
15th September, 2024.