Customer Experience Representative at Golden Fleet Logistics (GFL)

Golden Fleet Logistics (GFL) is a leading Logistics firm with a strong heritage and over 5 years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront of delivering innovative value to customers. We have a broad reach, with fulfilment centers strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time. Our core values centres around simplicity, People, excellence dependability.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Gbagada, Lagos
Employment Type: Full-time

Responsibilities

• Plan and track the shipments to destination
• Communicate with cargo heads and supervisors from different locations on the status of items.
• Prepare and send daily reports to the Operation Manager.
• Provide information about our logistics services, pricing, and delivery options.
• Ensure adherence to parcel release protocols and document any deviations.
• Adhere to company policies and procedures related to financial transactions.
• Responding promptly to customer inquiries and providing introductory information to new customers.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Publish and share engaging content at least 3 times a week (e.g. original text, photos, and videos) with messages that attract new users and engage current users.
• Ensuring that customers are satisfied with Services.
• Following up with customers to check that they are satisfied with our services.
• Troubleshooting common issues with the fleet operations team based on customers’ orders.

Requirements

• 2 year experience is required. However, any professional certificate would be an advantage.
• Knowledge of logistics business
• Proficiency in the use of Microsoft office programme especially MS word, Excel, and any customer service tools is an advantage
• Knowledge of basic knowledge of social media.
• Outstanding organizational and coordination abilities.
• Excellent communication and interpersonal skills.
• Must be a graduate.

Application Closing Date
20th September, 2024