Customer Service Supervisor at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Apapa, Lagos

Purpose of the Job

• Responsible for prompt service delivery to customers to guarantee customer satisfaction in addition to prompt resolution and escalation of complaints and enquiries from dealers and other external customers.

The Job

• Identify service delivery challenges, resolve issues and escalate accordingly.
• Coach call center staff through challenging customer service issues.
• Analyze call center data and prepare reports.
• Create sales order and other sales order related requests according to order processing standard.
• Evaluate staff effectiveness and performance annually or on need basis.
• Lead team meetings and give presentations to executives.
• Manage large amounts of phone calls and written communication from other channels such as e-mail, chat etc.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Qualifications

• Candidates should possess a B.Sc / HND in any related field
• Familiarity with CRM would be and added advantage.

Experience:

• 3-5 years relevant experience with manufacturing industry and telecom industry.

The Person Must:

• Have strong communication and interpersonal skills.
• Possess basic and analytical and problem-solving skills.
• Have strong phone contact handling & writing skills.
• Ability to multitask, prioritize and manage time effectively.
• Be familiar with CRM systems and packages.

Application Closing Date
Not Specified.