Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Head: Product Manager Investor Services for West Africa
Job ID: 12893
Location: Nigeria
Employment Type Full Time - Permanent
Position Descriptions
The primary purpose of the role is to define and execute the Investor Services product strategy for the region in consultation with broader relevant stakeholders. This will include:
- Documenting the strategy for all IS products, determining overall priorities and monitoring progress for the region
- Managing existing products within required risk and regulatory parameters and in terms of internal product governance standards
- Continuous review of existing product capability in terms of external client and overall market requirements as well as relevant internal drivers
- Delivery of new and/or enhanced product capability for the IS business
- Enhancing the profitability of the IS business in the region
- Defining and managing the pricing strategy and process for IS products
- Coordination and governance of the IS investment spend across markets and products and, in turn, representing IS at broader TPS forums
- Closely working with other Regional Product Management Investor Services Heads to ensure alignment across the business and optimum utilization of resources
Key Responsibilities
Strategic Roadmap:
- Develop and implement a 3-5 year strategic roadmap for the IS Product Management business in the region, which includes revenue pools, competitor’s analysis, client segments, and product development.
- In line with strategic intent, obtain investment by identifying opportunities and developing the business case, that will deliver attractive ROI for Standard Bank
- Own and sponsor significant enhancements to the IS product capabilities.
- Drive product leadership through people & innovation.
Business Performance and Product Agenda:
- Develop and execute an annual IS operating plan that meets the group's financial goals and takes into account the implications of business actions that includes sales, service, operations, risk and people.
- Create an agenda that drives productivity, service, efficiency and performance through the end to end product.
- Drive high growth in revenue earned from IS and refine existing MIS to the right level of granularity to the portfolio of products. This is achieved through (not limited) to new product capabilities/enhancements, marketing plans, pricing, funds transfer pricing management, commercialization and improving end-to-end processing
- Producing MIS that provides a view of revenue and profitability by client and product.
- Achieve annual financial performance.
- Responsible for enhancing the profitability of IS product i.e. driving revenue growth through enhancing product capability, new product capability, pricing, supporting Sales with product solutions; managing costs by working with Operations, IT and other enabling partners to identify and execute efficiency and cost saving initiatives.
- Establish the capacity to be fit for purpose.
- Responsible for analysing existing products, industry and regulatory changes/developments, new product/market needs and competitor coverage and capability;
- Responsible for developing new products; enhancing existing products to mitigate risk, maximize efficiency, minimize cost and meet all client, market, regulatory requirements
- Provide an intimate understanding of the competitive environment for Client IS requirements (customer needs and behaviour, competitor offerings etc) and to respond to the consequent opportunities or threats in that product or overall business. This covers local domain and outbound requirements.
- Ensure successful commercialization of existing and new IS capabilities.
- Creation and maintenance of IS product collateral.
Team Development:
- Ensure that IS expertise is acquired and/or developed across the region, aligning these resources to the strategic priorities and business opportunities.
- Establishing, managing and leading the IS product team in the region; living the values of Standard Bank
- Capacity management
External Focus and building Industry Credibility:
- Establish a strategy that drives a customer-centric view into TPS with activities including but not limited to focus groups, customer surveys and Competitor Analysis.
- Representing Investor Services in relevant market and regulatory forums to provide Standard Bank’s position as a leading provider and advocate for the client.
- Leadership at industry forums, speaking at industry forums/events and writing of papers/articles on IS related matters that illustrate thought leadership on the subject matter
Stakeholder Management:
- Engage and influence to ensure alignment of key stakeholders, namely: sales, credit and risk, compliance and audit, operations, TB, CB, GM, and, relevant management committees.
- Effectively leverage key stakeholders and work with them to ensure effective delivery in the region
- Representation in various mancos and other forums as required
Risk Management and Compliance:
- Responsible for ensuring that the risk parameters of IS products are within acceptable levels and that the risk associated with the product is managed appropriately.
- Good oversight on operational risk with no adverse audit or pre-audit reports.
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- Ensure that all IS products are compliant with the relevant regulations in the markets and policies of the bank
- Ensuring all IS products are in line with product governance standards of TPS in the markets
Pricing:
- Defining and implementing the pricing strategy of IS product, defining the pricing structures applicable, setting of pricing; pricing reviews; managing concessions and mitigating revenue leakage.
Client Experience:
- Managing the product value proposition in-line with client requirements on an end to end basis.
- Financial
- Product Profitability
- Growth in Product Revenue in accordance with budget/target
- Management of Product Costs in accordance with budget/target
- Delivery of new/enhanced product capability within budget
- Revenue leakage
Non-Financial
- Delivery of IS product capability within required time and quality
- Responsiveness to internal and external client needs
- Client ratings on product capability
- Audit, risk and compliance reviews on products
- Acquisition and retention of Product management team
- Responsiveness to internal stakeholders
Required Skills and Qualifications
Qualifications
- Related Business Degree; honours and/or Master's Degree preferable
Experience
- Product Management experience
- Project Management and Business Analysis
- 10 - 15 years of Transaction Banking experience
- Previously worked in either investor services/stock broking/asset management product/operations
- Minimum 15 years of work experience
- Ideally experience working across multiple sectors with multi product solutions
Technical Competencies
- Knowledge of investor services products (globally and locally)
- Project Management experience/knowledge
- Sound financial acumen and ability to interrogate financial reports
Required Competencies
Interpersonal
Strategic Orientation:
- Understands and translates the broader Banks' business strategy into clear plans of action that are aligned with the BU's objectives ; articulates and implements strategic objectives; provides meaningful input into the strategy/objectives of the business unit; ensures that all client solutions are aligned with and support business objectives
Relationship Building:
- Uses appropriate interpersonal styles and communication methods to influence, build and /or initiate effective relationships with others (colleagues, stakeholders and customers); builds and maintain credibility with others
Risk Management:
- Identifies and manages risk within an area of influence; uses and/or develops and implements risk measurement and risk management systems, processes and policies within the business
Solutions thinking:
- Identifies business opportunities/gaps; draws on and integrates information from a range of relevant sources and stakeholders to realise integrated solutions; forward thinking;
Knowledge Management:
- Uses, develops and implements systems and processes to capture, manage and distribute up to date, accurate and readily accessible knowledge and information across the business, to a wide range of stakeholders; Demonstrates and imparts strong technical expertise relevant to the role
Team Work:
- Participates as a member of a team and uses a flexible interpersonal style to contribute to the effective functioning of teams and to the completion of team goals.
- Personal
- Integrity
- Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms; remains honest and objective and lives the SB values; creates a sense of trust and goodwill through being motivated to always "do the right thing"
Resilience:
- Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.
Results/Quality Driven:
- Instills a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion
Pro-active:
- Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is required; solution focused, optimistic and enjoys new challenges
Application Closing Date
26th August, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online