Customer Care Officer (Micro-Finance Bank) at Dove Consulting

At Dove Consulting, we are a leading consulting firm specializing in Human Resource services in Nigeria. With years of experience across various industries, we offer innovative and customized HR solutions tailored to meet the unique needs of businesses, whether large or small. Our mission is to empower organizations by optimizing their workforce management and enhancing overall business performance.

We are recruiting to fill the position below:

Job Title: Customer Care Officer (Micro-Finance Bank)

Location: Benin City, Edo
Employment Type: Full-time

Role purpose

• To receive, guide and assist customers to open new accounts, clear queries and confirm account balances.
• To provide general support to first time customers

Responsibilities
Front Office Operation:

• Resolve customers queries
• Issue new account forms and track their return
• Open new accounts
• Track the request for current account cheque and raise charges for cheque book
• Issue Savings Account withdrawal slips and raise appropriate charge
• Scan customer’s information for reference purposes
• Perform status enquiry of references to current account
• Show passion to customers through efficient services

Business Performance Management:

• Support the management of bank’s operations to deliver set targets on customer service, activity turnaround, transactions error rate and functional budget performance

Skills:

• Honesty, transparency and integrity
• Strong interpersonal and communication skills
• Positive energy and self motivation
• Able to deliver stretching targets
• Must be proficient in Microsoft Excel

Salary
N80,000 - N130,000 per month.

Application Closing Date
30th September, 2024.