Receptionist at Excellent Jobs

Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Jibowu, Lagos
Employment Type: Full Time
Reports to: Office Manager / Administrator
Department: Front Desk / Reception

Job Description

• Provide exceptional customer service, manage front desk operations, and perform administrative tasks to ensure a welcoming and efficient office environment.

Key Responsibilities
Front Desk Operations:

• Greet visitors, clients, and employees, ensuring a warm and professional welcome.
• Manage reception area, maintaining organization and cleanliness.
• Answer and direct phone calls, respond to voicemails, and handle email inquiries.
• Monitor and control access to the building, issuing visitor badges as needed.

Administrative Tasks:

• Manage calendars, schedule appointments, meetings, and events.
• Coordinate travel arrangements, book flights, and hotels.
• Prepare and distribute documents, reports, and correspondence.
• Maintain accurate records, files, and databases.

Communication and Customer Service:

• Respond to client inquiries, providing timely and accurate information.
• Resolve issues promptly, escalating concerns to management as needed.
• Develop and maintain positive relationships with clients, vendors, and colleagues.

Additional Responsibilities:

• Maintain office supplies, order materials, and manage inventory.
• Assist with event planning, coordination, and execution.
• Provide support to colleagues with administrative tasks.

Key Performance Indicators (KPIs)

• Customer satisfaction ratings.
• Response time to phone calls and emails.
• Accuracy and timeliness of administrative tasks.
• Maintenance of organized and welcoming reception area.
• Team support and collaboration.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1 - 2 years of receptionist or administrative experience.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in MS Office, calendar management, and phone systems.

Desirable Qualities:

• Professional certifications (e.g., Certified Administrative Professional).
• Experience with customer relationship management (CRM) software.
• Knowledge of office management software and systems.

Salary
N50,000 - N90,000 monthly.

Application Closing Date
30th September, 2024.