Senior Corporate Retention Associate (Small Business) at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Senior Corporate Retention Associate (Small Business)

Location: Lagos
Job Type: Full Time

Description

• The Senior Corporate Retention Associate (Small Business) plays a pivotal role in leading and supporting the Small business Retention team to ensure optimal client satisfaction to drive retention and revenue growth.
• This role combines technical expertise, project management, and leadership skills to address customer needs, manage escalations, and drive the team's performance.  

Job Responsibilities

• Technical and Product Support: Provide support to team members, leveraging deep product knowledge and technical expertise to optimize solutions and enhance client satisfaction. 
• Team Leadership and Meetings: Lead and organize regular team meetings to review performance, address challenges, and ensure the team meets deliverables. 
• Negotiation Representation: Assist CRAs in negotiation meetings, offering high-level representation to secure client retention and manage escalations. 
• Point of Escalation: Serve as the primary escalation point for CRAs, collaborating across units to resolve service issues and maintain high customer satisfaction. 
• Project Management: Support the CRE in supervising the team, driving motivation, and ensuring project deliverables are met within established timelines. 
• Coaching and Onboarding: Onboard new team members, providing mentorship and training to ensure a smooth transition and ongoing professional development. 
• Reporting: Prepare and deliver reports on team progress and specific assignments as required by the CRE. 
• Customer Retention Analysis: Conduct in-depth analysis of retention metrics, identifying areas for improvement and implementing strategies to enhance client retention.

Requirements

• B.Sc Degree / HND qualification.
• Minimum of one year experience in Corporate Retention or a similar role.  
• Strong written and spoken communication skills 
• Strong analytical thinking skills 
• Strong project management skills 
• Ability to work in a team environment. 

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.