Billing and Collection Officer at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Billing and Collection Officer

Location: Lagos
Employment Type: Full-time

Billing Responsibilities

• Manage and process customer invoices accurately and on time.
• Verify billing information and correct any discrepancies or errors in invoices.
• Follow up with customers for outstanding payments and handle billing-related inquiries.
• Collaborate with internal departments (e.g., sales, and finance) to resolve billing discrepancies.
• Prepare monthly billing reports and assist with audits as necessary.
• Maintain customer billing records and update databases as needed.

Other Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product/service questions, account issues, or other inquiries.
• Troubleshoot and resolve customer concerns, escalating more complex issues when necessary.
• Provide product/service information and assist with order processing and payment questions.
• Document customer interactions and escalate feedback to relevant teams.
• Collaborate with the sales and product teams to ensure customer satisfaction.

Required Skills & Qualifications

• Education: Bachelor's Degree in Business, Finance, or a related field (preferred).
• Experience: 1 year of experience in billing, customer service, or collection-related roles.
• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve billing issues quickly and efficiently.
• Time Management: Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Attention to Detail: Ensure accuracy in billing records and customer interactions.

Technical Skills:

• Proficiency in billing systems and Microsoft Office (Excel, Word).
• Experience with customer relationship management (CRM) software.
• Knowledge of financial and accounting principles is a plus.

Salary
N80,000 monthly.

Application Closing Date
30th September, 2024.