IT Support Officer at Vesti

Vesti is the preferred platform for humans going global. Humans are on the move, but immigration processes, financial services are fragmented and cumbersome. We are on a mission to simplify financial services for the NeoHuman on the move. We provide a suite of financial services that is suited for humanity’s future.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Lagos
Employment Type: Full Time

Job Overview

• The IT Support Officer will be responsible for providing technical assistance and support to employees, ensuring the smooth running of computer systems, network infrastructure, and software applications.
• This role requires excellent problem-solving skills, the ability to work well under pressure, and a proactive approach to managing IT issues and solutions.

Responsibilities

• Provide technical support: Troubleshoot and resolve hardware, software, and network issues across the organization, both remotely and in person.
• Install and configure systems: Set up, install, and maintain computers, printers, peripherals, and software applications.
• Monitor and maintain IT infrastructure: Regularly monitor systems for performance and ensure all equipment is up-to-date and functioning correctly.
• User training and support: Offer training to employees on new systems, hardware, and software, and ensure they are using IT systems effectively and securely.
• Manage IT helpdesk: Respond to support requests via email, phone, or helpdesk software, prioritizing and resolving issues in a timely manner.
• Maintain security protocols: Ensure the security of systems by updating antivirus software, managing firewalls, and keeping security patches up-to-date.
• Document IT procedures: Maintain records of IT issues, solutions, and system configurations for future reference.
• Assist in IT projects: Support larger IT projects, such as software upgrades, network expansions, and system migrations.
• Inventory management: Track and manage IT hardware and software assets across the organization.
• Collaborate with vendors: Liaise with external suppliers and service providers for technical support, repairs, and purchasing new equipment.

Required Skills and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in an IT support role, preferably in a fast-paced environment.
• Strong knowledge of Mac operating systems, as well as common software applications.
• Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize and manage mbultiple tasks under pressure.
• Problem-solving mindset and attention to detail.
• Understanding of IT security protocols and best practices.

Application Closing Date
Not Specified.