Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
We are recruiting to fill the position of:
Job Title: Manager: Fibre, OSN, DXX, DWDM Operation
Location: Lagos
Job Purpose
- Control, Manage and Support day to day transmission operations and management of the fiber network, Tellabs and OSN Dxx/DWDM network operations to ensure an optimum network availability, excellent customer experience, delivering Operational excellence with most cost optimized model in the world.
Key Accountabilities
Day to day management of all national and Metro fiber, Huawei ODN/DWDM and Tellabs Dxx/DWDM Network Operations & Maintenance with Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer):
- Resolution drive for Fiber cuts & Service rerouting in the event of failures
- Operational Planning for Proper redundancy for links
- Traffic planning & provisioning
- Create and Review plan for service provisioning then coordination with each MS Partner/POI partners.
- Physical cross connection coordination.
- Day-to-day Utilization monitoring and trigger to Upgrade/Rectify/Govern the partners to resolve issues.
- Uptime Monitoring & Troubleshooting with partners.
- Traffic cutover implementation on the newly created/Upgraded Transmission network.
- End-to end operational management of the National and Metro fiber in accordance to the set availability.
- Drafting, owning & implementing the Huawei and Tellabs SDH/DWD frequency and channel/traffic cross connection for robust diversity.
- Endure fiber cuts are attended to and restore within the set MTTR.
- Ensure preventive maintenance & Escalation procedures of fiber networks and the active nodes are implemented.
- Periodic audit of all ASON/DWDM and SDH channels and cross connections domains
- Spares management to ensure availability of both critical and non-critical active spares
- Ensure Huawei OSN/DWDM and Tellabs SDH Service Provider Service Level Agreement management are met.
- All Incidence management recommendation and follow up of both national and metro fiber incident including Huawei OSN/DWDM and Tellabs SDH.
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
- Ensure all regional Requirements and deliverables of Huawei OSN/DWDM and Tellabs SDH Operations and Maintenance are met.
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management):
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all MS partners and OEM vendors
- Institute service level agreement measurement methodology to ensure all Huawei OSN/DWDM and Tellabs SDH’' Regulatory Compliance:
- Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Partner & Contract Management:
- Ensure all processes for effective management of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators.
Build a capable and motivated team at Airtel to create a high performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:
- Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master's Degree in Engineering a plus)
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills.
Relevant Experience:
- 5 -7 years of varied experience in operation and maintenance in the Telecom industry
- 4-6 years managerial experience in a GSM/mobile company
- With at least 4 - 5 years hands on experience in various fiber network implementation and Huawei OSN/DWDM and Tellabs SDH.
Other Requirements
- Tactical disposition in decision making and managing resources
- Logical decision making abilities
- Flexible and dedicated
- Ability to innovate and deliver value to business
- Ability to manage an outsourcing partner to effectively deliver on service level agreements
- Ability to motivate and lead both internal and external partners
- Impeccable integrity and character
- Go-getter
- Communication Skills
- Cost, process and automation Innovation