Adexen Recruitment Agency - Our client, a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.
We are recruiting to fill the position of:
Job Title: CAO-Customer Service Officer
Job reference n°: 950
Location: Nigeria
Industry: Trade
Job Description
- Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
- Manage the relationship with the key accounts logistics and purchasing teams
- Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms
- Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
- Monitor product shipments to customers and respect of delivery terms
- Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
- Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head
- Elaborate and monitor specific process KPIs and identify and propose process improvement measures
- Monitor product availability and manages safety stock levels
- Open and maintain customer accounts
- Monitor specific legislation development impacting our product distribution
- Monitor credit and track payments by distributors in partnership with finance organizations
- Assist the head of CAO with project related activities
Requirements
- Strong customer focused communication skills
- Strong planning and organizational skills
- Good mastery of English and French
- Excellent analytical skills
- BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics
- Basic knowledge of SAP and APO tool
- Advanced knowledge of MS Excel and MS Access
- Knowledge of statistical methods
- Basic negotiation skills
- Ability to operate in complex environments with multiple contacts
Remuneration
Attractive Package
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online