Hotel Waiters and Waitresses at Pepe Suites

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Hotel Waiter and Waitress

Location: Abijo GRA, Lagos
Employment Type: Full-time

Job Description

• The Hotel Waitstaff is responsible for providing high-quality dining service to hotel guests.
• They ensure that all guests have an exceptional dining experience by delivering attentive, courteous, and professional service.
• This role requires knowledge of food and beverage service, attention to detail, and a commitment to maintaining cleanliness and efficiency in the dining areas.
• The Waitstaff will take orders, serve food and beverages, manage guest needs, and maintain a welcoming and polished atmosphere.

Key Responsibilities
Guest Service:

• Greet guests warmly and provide a positive dining experience.
• Present menus, make recommendations, and answer questions regarding food and beverages.
• Take accurate food and beverage orders and relay them to the kitchen/bar.
• Ensure guest satisfaction by delivering food and drinks promptly and addressing any concerns during the meal.
• Offer suggestions for wine pairings or special menu items, when applicable.
• Assist in setting up special events or dining experiences as required.

Table Management:

• Prepare tables with clean linens, silverware, and glasses before guests arrive.
• Ensure that tables are properly reset and cleaned after guests depart.
• Continuously monitor dining areas to ensure cleanliness and guest comfort.
• Clear dishes and glasses efficiently and without disrupting the dining experience.

Food & Beverage Service:

• Understand the restaurant menu, daily specials, and promotional items.
• Provide knowledgeable recommendations based on guests' dietary preferences or restrictions.
• Deliver food and beverages in a timely manner and according to hotel standards.
• Monitor and ensure the quality of food before serving it to guests.

Collaboration & Communication:

• Work closely with kitchen staff to ensure the timely and accurate delivery of orders.
• Communicate guest preferences or concerns to the kitchen, bar, or management as necessary.
• Assist other team members with service duties during busy periods to ensure guest satisfaction.
• Stay informed about hotel services and amenities to provide assistance to guests if requested.

Safety & Sanitation:

• Adhere to all food safety and hygiene regulations, including proper handling of food and beverages.
• Regularly clean and sanitize workstations, dining areas, and equipment.
• Report any maintenance or safety concerns to management promptly.

Cash Handling & Billing:

• Accurately process guest payments using the hotel’s point-of-sale (POS) system.
• Ensure proper billing, including handling special discounts, promotions, or refunds.
• Manage guest transactions with professionalism and accountability.

Qualifications & Requirements
Education & Experience:

• High School Diploma or equivalent required.
• Previous experience as a waiter/waitress or in a similar hospitality role is preferred.
• Basic knowledge of food, wine, and spirits is an advantage.

Skills:

• Strong communication and interpersonal skills.
• Excellent customer service skills, with a passion for hospitality.
• Ability to work under pressure and in a fast-paced environment.
• Attention to detail and a commitment to cleanliness.
• Familiarity with POS systems and basic cash handling procedures.

Physical Requirements:

• Ability to stand, walk, and carry trays of food or beverages for extended periods.
• Ability to lift up to 25 pounds and bend, stretch, or reach as required for table service.

Additional Attributes:

• A team player with a positive attitude and strong work ethic.
• Flexibility to work mornings, evenings, weekends, and holidays as required.
• Strong problem-solving skills and ability to adapt to varying guest needs or special requests.

Work Environment:

• The Waitstaff role is physically demanding and involves working in a busy, sometimes noisy environment.
• It requires continuous interaction with guests and colleagues, as well as the ability to handle high-pressure situations during peak dining hours.

Salary
N100,000 monthly.

Application Closing Date
31st October, 2024.