Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
We are recruiting to fill the position of:
Job Title: Tools and Methods (OSS Support) Engineer
Req ID: 81745
Location: Lagos, NG
Job Summary
- The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area.
- The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them.
- The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson.
- In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas.
- The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.
Responsibilities & Tasks
- Analyses of service delivery tools as needed
- Defines and develops the required tools and methods
- Trains and supports end users of the tools
- Improves service delivery processes
Core Competences:
- Presentation and communication skills
- Problem solving and Strategic Thinking
- Consultative selling skills
- Planning and Organizational skills
- Teamwork and Collaboration
- Project Management skills
- Administrative skills
- Ericsson knowledge
- Service delivery process
- Creating & Innovating
- Entrepreneurial & Commercial Thinking
- Analyzing
- Learning & Researching
- Delivering Results & Meeting Customer Expectations
Preferred Qualifications & Experience Requirements
- Bacherlor's degree
- Improves service delivery processes
- Analyses of service delivery tools as needed.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online