International Insurance Care Coordinator at Reddington Hospital

The Reddington Multi-specialist Hospital built on nine floors provides fully comprehensive tertiary hospital solutions in most medical areas. Our journey as a healthcare provider began in March 2006 with the establishment of the Cardiac Centre, in Victoria Island, in association with the renowned Cromwell Hospital in London.

We are recruiting to fill the position below:

Job Title: International Insurance Care Coordinator

Location: Lagos
Job type: Full-time
Department: Finance

Key Responsibilities

• Patient Advocacy: Acting as a liaison between the patient, healthcare providers, and insurance companies to ensure the patient’s needs are met.
• Coordination of Care: Organizing appointments, medical services, and travel arrangements to facilitate seamless access to care.
• Information Provision: Educating patients about their insurance coverage, benefits, and any out-of-pocket expenses they may incur.
• Cultural and Language Support: Assisting patients in navigating language barriers and cultural differences in healthcare settings.
• Emotional Support: Providing reassurance and support to patients and their families during stressful times, helping them feel more comfortable in unfamiliar environments.
• Documentation Assistance: Ensuring that all necessary medical documents, insurance claims, and travel paperwork are correctly completed and submitted.
• Crisis Management: Responding to emergencies or unexpected changes in the patient's condition, coordinating with local healthcare facilities as needed.
• Follow-Up Care Coordination: Assisting in scheduling follow-up appointments or treatments after initial care is provided.
• Feedback and Reporting: Collecting feedback from patients regarding their care experience and reporting any issues to relevant parties for improvement.
• Compliance Assurance: Ensuring that all actions taken are in accordance with both the insurance policy and local healthcare regulations.

Application Closing Date
Not Specified.