Customer Service Executive at JTech Global Resources Limited

Jtechtrade is an online financial service provider that allows you to trade(buy and sell) digital assets such as cryptocurrencies. The Dream was birthed in year 2018 but Jtechtrade became a reality in 2019 and ever since then we have digital financial assets to both Merchants and Users of our platform and gaining a vast knowledge and experience on how the Digital space has paved way for a digital financial revolution. Our platform is designed with our Users in mind, it has a high anti-cyber security technology system making it safe and secured which also makes our payment system fast and reliable.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Festac Town, Lagos
Employment Type: Full-time

Job Description

• We are looking for a proactive and knowledgeable Customer Service Executive to join our team at JTECHTRADE, a leading crypto trading company.
• In this role, you will be the first point of contact for our customers, assisting them with inquiries related to cryptocurrency transactions, account management, and general support.
• The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of cryptocurrency.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
• Transaction Assistance: Assist customers with cryptocurrency transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
• Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
• Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Product Knowledge: Stay up-to-date with the latest trends and developments in the cryptocurrency market to provide informed support.
• Collaboration: Work closely with other teams, including operations and compliance, to ensure seamless service delivery and resolve customer issues.

Qualifications

• Bachelor’s Degree in Business, Finance, or a related field (or equivalent experience).
• Previous experience in customer service, preferably in the financial services or technology sector.
• Basic understanding of cryptocurrency and blockchain technology is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

Application Closing Date
15th November, 2024.