Operations Coordinator at Phillips Outsourcing Limited

Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lagos

Responsibilities

• Assist in the development and implementation of operational policies and procedures and ensure adherence to standard operating procedures. Click here for SOP.
• Monitor and analyze club performance, including club sales, stacks sales, dancers’ income, customer feedback, and operational efficiency.
• Oversee daily operations of the night club, ensuring smooth functioning and adherence to club policies.
• Monitoring staff shifts to ensure adequate and balanced workflow.
• Coordinate scheduled meetings which includes weekly and monthly meetings to foster a positive and collaborative work environment. Click here for template.
• Handle customer inquiries, complaints, refunds, and feedback professionally and efficiently. Click here for template.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Assist with coordinating special events and private functions as required.
• Assist, manage and audit utility inventory levels, including ordering and restocking supplies and ensure accurate record-keeping. Click here for template.
• Coordinate with procurement team to ensure timely delivery of goods.

Application Closing Date
31st October, 2024.