Dispatch Cordinator at Quality Foods Africa

Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa and ensuring their commercial success, a strategy that unites customers, shareholders, franchisors and our staff.

We are recruiting to fill the position below:

Job Title: Dispatch Cordinator

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• The Dispatch Coordinator is responsible for managing and coordinating the dispatch of deliveries and transport services efficiently.
• The role involves scheduling drivers, optimizing routes, communicating with customers, and ensuring timely and accurate deliveries.
• The ideal candidate will possess excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Plan, schedule, and dispatch riders to pick up and deliver productsas needed.
• Assign and optimize routes for delivery bikes to ensure timely and cost-effective service.
• Monitor real-time delivery status and adjust schedules as necessary to accommodate changes, delays, or emergencies.
• Act as the main point of contact for riders and communicate delivery schedules, route changes, and other instructions.
• Coordinate with customers to provide updates on delivery statuses and resolve any issues that arise during transport.
• Maintain constant communication with the logistics/operations team to provide updates on the delivery process.
• Maintain accurate records of dispatch activities, delivery times, riders performance, and route efficiency.
• Prepare daily, weekly, and monthly reports on delivery metrics, including delays, fuel consumption, and route optimization.
• Quickly address any challenges that arise during the delivery process, such as traffic delays, mechanical failures, or driver availability.
• Work with the logistics team to troubleshoot and resolve any operational or customer service issues.
• Ensure all dispatch activities comply with company policies, legal regulations, and industry standards (e.g., traffic laws, paper works).
• Monitor riders compliance with safety regulations, driving hours, and vehicle maintenance.
• Work with customers to ensure delivery expectations are met or exceeded.
• Collaborate with storestaff to ensure accurate and timely pickup and delivery of orders.
• Work with fleet maintenance teams to schedule routine bikemaintenance and address any issues that may affect delivery timelines.

Requirements

• A minimum of a High School Diploma or equivalent (Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred).
• 2-3 years of experience in dispatching, logistics coordination, or a related field.
• Proficiency in using dispatch management software, GPS tracking systems, and office productivity tools (MS Office, Google Workspace).

Application Closing Date
31st October, 2024.