Client Engagement Manager at Uridium Technologies Limited

Uridium Technologies - Established in 2016, Uridium Technologies is a leading enterprise technology Integrator specialized in the deployment of dynamic and highly scalable ICT Infrastructure Solutions. Our customer cut across various segments including Banking, Telecommunication, Education, Oil/Gas, Power, Utilities and Government Institutions; internationally and locally. Our capabilities are entrenched in our strategy that is built to simplify complex situations into milestone successes, professionalism, and ability to deliver workable solutions within time and budget.

Uridium believes in and pursues an excellent service culture, and delivers its operations through global best practices using its ISO9001 certification process.

We are recruiting to fill the position below:

Job Title: Client Engagement Manager

Location: Lagos
Job Type: Full-time

Responsibilities

• Client communication and relationship management.
• Requirements gathering and analysis.
• Technical support and troubleshooting.
• Training and knowledge transfer.
• Project Coordination.
• Reporting and feedback.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field.
• Relevant certification in customer relationship management, project management (PMP OR PRINCE2) or technical support (ITIL) are advantageous.
• Minimum of 6 years experience in client management roles with fintech, banking or technology sectors.
• Proven track record of working on software/platform deployments with large financial institutions or similar clients.
• Experience in managing complex client relationships and handling high-priority escalations.
• Understanding fintech solutions, with knowledge of instant issuance platforms or similar financial Technologies.
• Familiarity with industry standards, including PCI-DSS and ISO 27001, would be an advantage.
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle high-pressure solutions.
• Ability to work independently and manage multiple priorities and deadlines.

Application Closing Date
Not Specified.