Customer Service Specialist at West Africa Vocational Education (WAVE)

WAVE is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Title: Customer Service Specialist

Location: Gbagada, Lagos
Job Type: Full-time

Job Summary

• We seek a Customer Care Representative to ensure exceptional customer service and satisfaction.
• The ideal candidate will handle inquiries across various channels, resolve issues promptly, and maintain positive customer relationships.

Key Responsibilities

• Respond to customer inquiries via social media, phone calls, and emails in a timely and friendly manner.
• Address customer complaints, feedback, and concerns professionally to achieve resolution.
• Maintain excellent customer relationships through superior service and support.
• Collaborate with internal teams to meet customer expectations and improve satisfaction levels.

Requirements

• Proven experience in customer service, preferably in the food or retail industry.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and manage customer interactions effectively.
• Attention to detail and a customer-centric approach.

Application Closing Date
Not Specified.