Legal / Service Manager at Intersect Consortium

Intersect Consortium, a consortium of Mental Health Providers, is the largest provider of mental health services in West Africa. Our Members understand the growing need for Mental Health Services and Products in Africa and continually work to provide Awareness, Education, Treatment Support, and technological services to Individuals, Companies, Families, and society at large.

We are recruiting to fill the position below:

Job Title: Legal / Service Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Intersect Consortium is looking for a Legal / Assistant Services Manager manager to provide expert legal services, oversee legal aspects of our diverse industries and handle managerial responsibilities.
• S/he will oversee multiple administrative leads across our centres.
• The role involves ensuring efficient management of inquiries, meticulous documentation, and enhancing overall customer experience through streamlined processes and training initiatives.

Responsibilities

• Draft, review, and negotiate various MOUs, Contracts, nondisclosures and tender documents.
• Handle statutory filings, and regulatory submissions and liaise with the Accounts department on tax compliance requirements.
• Ensure activities and transactions of organizations in the Consortium comply with corporate laws and regulations.
• Provide accurate, timely and high-quality legal advice to the Management of Intersect Consortium and Companies within the consortium on a full range of legal and challenging operational issues.
• Review all contracts or any other documentation to which the company has committed itself and assess legal implications that need to be brought to the attention of senior management.
• Instil and foster a culture of legal compliance & risk management best practices across the consortium.
• Advocate for Ethics and Compliance across all levels and build relationships with external legal advisors/counsels within the space.
• Identify, manage and mitigate legal risks by presenting clear recommendations and developing and implementing company policies and procedures.
• Fully understand the Nigeria National Mental Health Act and ensure organizations in the group are fully compliant with all provisions that apply to it.
• Stay abreast with changes to legislation (laws & regulations) that directly affect our businesses and specific industry, interpret, evaluate their impact, and develop Intersect’s positions on such changes.
• Providing legal advice and guidance on a wide array of matters including privacy, medical staff issues, HIPAA, Data Protection, claims/litigation management as well as hospital operations issues such as informed consent and corporate governance.
• Handle matters such as patents, copyright, trademark law, licensing, distribution, and trade secret projects.
• Where needed, work with outside counsel and other external resources on ongoing cases and or for quality work product, value, and efficiency.
• Preserve and store all corporate records, agreements, legal documents and case folders.
• Perform other duties as assigned by the MD/CEO.

Inquiries Management:

• Regularly review and maintain up-to-date inquiry logs, ensuring all received inquiries are documented and resolved promptly.
• Ensure admin staff adhere to approved scripts for consistent and professional responses to inquiries.
• Monitor and drive inquiry conversion rates across centres.
• Post live chat inquiries promptly on designated platforms and monitor response rates.
• Develop and refine customer service policies to enhance service delivery.

Documentation:

• Utilize and oversee CRM systems to maintain accurate customer service records.
• Collaborate with admin staff to implement and maintain a structured filing system for administrative documents.
• Conduct periodic audits of filing systems to ensure compliance with confidentiality standards.
• Provide training on proper document management practices to admin teams.

Customer Experience / Admin Responsibilities:

• Collaborate with Admin Leads to deliver exceptional customer service and ensure high levels of customer satisfaction.
• Develop standardized processes and protocols for consistent customer experiences.
• Implement systems for collecting and acting upon customer feedback.
• Produce monthly reports on customer satisfaction metrics and implement improvements based on feedback.
• Coordinate with HR to provide regular customer service training for admin leads and other staff.
• Develop training materials and conduct sessions on relevant software and best practices.
• Assist in developing and managing operational schedules and rosters.
• Support incident reporting procedures and ensure compliance with incident reporting frameworks.
• Provide regular reports on operational metrics and decision-making indices to senior management.
• Manage HR responsibilities including onboarding, staff documentation, recruitment, and performance management.
• Participate in committees and special projects as required.

Qualifications

• A First Degree in Law. LL.M., or other Master’s degrees would be an added advantage.
• Minimum of 5 years post-graduation experience in healthcare and business law.
• Previous managerial and leadership experience preferred.
• Knowledge of the constitution, legal terminology, regulations and Nigerian court system
• Experience in a fast-paced, large non-profit or public or private sector organization supporting an executive-level individual or team.
• Good policy development and management capabilities.
• Ability to communicate legal topics, issues and risks in terms that non-legal team members can understand.

Skills & Abilities:

• Significant Project Management experience on behalf of senior executives.
• Superior research, analytical, planning, organizational skills, and detail orientation.
• Ability to manage multiple projects, and competing priorities while adhering to deadlines.
• Able to communicate effectively and with exceptional writing.
• Ability to work independently, exercise mature professional judgment, and use discretion.
• Comfortable in a team-oriented environment based on open, transparent, continual Communication, information sharing and inclusive decision-making.
• Must demonstrate utmost integrity; and respect for confidential information.
• Advanced knowledge of Microsoft Office Suite, including Microsoft Outlook, Word, Excel, and PowerPoint is required.
• Ability to act as a resource for other staff.

Application Closing Date
Not Specified.