Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
One of our employers in the ISP industry is seeking to fill the position below:
Job Title: Executive - Shop Operations
Location: Port Harcourt
Reporting to: Direct Supervisor - Shop operations/ Functional - Territory Sales Manager
Responsibilities
- First line interaction with customers
- Ensure customers queries/requests/concerns are attended, documented and reported to the management
- Follow up with relevant department should in case there are any delays, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for stock and cash management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure customer services attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure daily operational reports are prepared and submitted in time
- Share improvisations with Management which can be replicated at locations/processes
Knowledge and Skills:
- Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
- Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen
Qualifications
- Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC.
- Candidates should have at least 2 to 5 years of experience in a similar profile.
Application Closing Date
Not Specified
Method of Application
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to:
[email protected]