Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
One of our employers in the ISP industry is seeking to fill the position below:
Job Title: Supervisor Technical Support Group
Location: Port Harcourt
Reporting to: HOD-CSG
Responsibilities
- Manage, motivate, and develop Technical Support Group
- Responsible for line management, with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
- Model best practice reflecting fairness and equality in all aspects of the role
- Adhere best team practice to ensure excellence service delivery within time frame
- Generate and share daily report on team performance and unique/peculiar issues observed in network
- Inform management of recurring problems and its impact
- Promptly report any incident, errors, event or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the of the impact of processes and performance on customers
Knowledge and Skills:
- Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.
Qualifications
- HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
- Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company
Application Closing Date
Not Specified
Method of Application
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to:
[email protected]