Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
One of our employers in the ISP industry is seeking to fill the position below:
Job Title: Engineer - Onsite Technical Support
Location: Port Harcourt
Reporting to: Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager
Responsibilities
- Manage incidents; respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and onsite
- Responsible for carrying out detailed site survey & maintain proper documentation
- Perform installation and implementation and network integration at customers’ site
- Promptly investigate, resolve & report any incidents, errors, events or deviations
- Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
- Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
- Share insight and appropriate action against bandwidth consumption, virus infection and security threats
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Knowledge and Skills:
- Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.
Qualifications
- HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
- Candidates should have at least 1 to 3 years of experience in a similar profile
Application Closing Date
Not Specified.
Method of Application
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to:
efe.opia@ascentech.com.ng