Clinic Practice Manager at mDoc Healthcare

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Clinic Practice Manager

Location: Lagos, Nigeria
Job Type: Full-time

Job Summary

• mDoc is seeking an experienced and motivated Clinic Practice Manager to oversee our tech-enabled health hubs.
• This individual will drive all aspects of operations, including revenue generation, patient health outcomes, team management, and clinic efficiency.
• The ideal candidate has a background in healthcare operations, excels in a dynamic environment, and has a passion for improving primary care access especially virtually.

Key Responsibilities:
Operational Management:

• Oversee daily operations across all health hubs, ensuring quality, consistency, and efficiency.
• Implement, monitor, and continuously improve operational workflows, leveraging technology to optimize processes.
• Ensure regulatory compliance, maintaining a high standard of care and patient safety.

Financial & Revenue Generation:

• Develop and execute strategies to drive revenue generation and profitability for each hub.
• Monitor financial performance, manage budgets, and analyze financial data to meet or exceed revenue targets.
• Identify opportunities to reduce costs and improve financial efficiency.

Patient Health Outcomes & Quality Assurance:

• Collaborate with healthcare providers and clinical staff to ensure excellent patient care and health outcomes.
• Implement and track quality improvement initiatives, leveraging data and analytics to measure success.
• Address patient feedback and maintain high patient satisfaction scores.

Team Leadership & Development:

• Recruit, onboard, and manage clinic staff, fostering a culture of excellence and teamwork.
• Conduct regular performance evaluations and provide coaching and professional development opportunities.
• Lead team meetings, communicate company objectives, and drive staff engagement.

Technology Integration:

• Ensure the effective use of technology across the hubs, including EMR systems, patient engagement platforms, and operational tools.
• Troubleshoot and resolve tech-related issues, coordinating with IT support as needed.
• Train staff on new technology solutions and stay current with healthcare tech trends.

Community Engagement & Patient Growth:

• Drive patient volume growth through community outreach and local partnerships.
• Develop and implement patient acquisition and retention strategies to increase hub utilization.
• Represent Trove Health in the community, building relationships with stakeholders and partners.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s in Business Administration preferred).
• 5+ years of experience in healthcare operations, clinic management, or practice administration.
• Strong financial acumen with experience in revenue generation and budgeting.
• Proven track record in managing tech-enabled healthcare operations.
• Excellent leadership, communication, and problem-solving skills.
• Knowledge of healthcare regulations, compliance, and quality standards.

Application Closing Date
Not Specified.