Operations Manager at Ramp Technology - TailoredTalent

TailoredTalent - Our client, Ramp Technology, is a fast-growing provider of digitisation and Merchant Services solutions, specialising in enabling companies to establish a local presence and streamline their operations. From website development and payment management to local entity formation and Employment of Record (EOR) services, Ramp Technology offers comprehensive solutions for businesses navigating digital transformation and operational complexities.

They are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Job Overview

• We are seeking an Operations Manager with a clear understanding of banking operations, ideally within fintech, Merchant Services, and EOR processes.
• In this role, you will lead end-to-end client setup, oversee operational activities, and maintain high-quality relationships with banking institutions, clients, and vendors.
• Working closely with internal teams (Finance, Technology, and Client Services), you’ll ensure efficient operations, manage transactions, and deliver exceptional customer support.

Responsibilities

• Oversee client onboarding, including bank account opening, local entity formation, and EOR legal arrangements to ensure seamless integration.
• Serve as the primary liaison for clients, addressing inquiries related to banking operations, transactions, and EOR services.
• Manage all operational activities, including transaction support, settlements, debits, and bank charges, ensuring regulatory compliance.
• Monitor transaction processes for accuracy and timeliness while maintaining compliance.
• Build and maintain productive relationships with external partners, including banks, vendors, and key clients, ensuring accurate service delivery.
• Collaborate with internal teams (Finance, Technology, Client Services) to optimise workflows, eliminate bottlenecks, and uphold high service standards.
• Develop and implement operational procedures to enhance client experience and service efficiency.
• Lead customer support efforts to resolve client inquiries related to operations and transactions effectively.
• Ensure all operations comply with local banking regulations and maintain comprehensive documentation of all transactions and activities.

Qualifications

• Education: Bachelor’s Degree in relevant field.
• Experience: Minimum of 5 years in operations management or customer service within financial services, with experience in international clients and local banking operations highly preferred.

Skills:

• Strong understanding of Merchant Services, EOR operations, and local banking processes.
• Excellent organisational, communication, and problem-solving skills.
• High attention to detail and the ability to manage complex operational processes.
• Proven ability to work effectively in a dynamic, fast-paced environment.
• Familiarity with CRMs and transaction monitoring systems is an advantage.

Salary
NGN 350,000 per month. 

Application Closing Date
18th November, 2024.