Customer Support Executive at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Abuja

Job Description

• The Customer Support Executive provides exceptional service to clients by addressing inquiries, resolving issues, and ensuring client satisfaction.
• This role is pivotal in maintaining positive client relationships and company reputation.

Expectations

• Respond promptly to customer inquiries through various channels.
• Resolve complaints and ensure client satisfaction.
• Document interactions and follow up on unresolved issues.
• Provide feedback on customer needs and experiences to improve service.

Qualifications

• Bachelor's Degree in any related field.
• 3+ years of experience in a customer support role.

Professional Skills:

• Strong communication and active listening skills.
• Ability to manage challenging interactions professionally.
• Proficiency in CRM software.
• Empathy and dedication to excellent customer service.

Salary
N150,000 - N200,000 / month.

Application Closing Date
8th November, 2024.