At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.
We are recruiting to fill the position below:
Job Title: Business Performance Manager
Location: Lagos
Job Description
- Responsible for identifying key service improvement findings and recommendations which will help the organisation to maximise its operational effectiveness and increase customer satisfaction.
- Unearth the root cause(s) of client’s pain points,validate the business opportunity or problem as an opportunity for service improvement, innovation or a technology transformation solution.
- Critically evaluate information gathered from multiple sources analyse and discover gaps for service improvement.
- Carry out service research/analysis and formulate business solutions for service improvement and innovations.
- Translate business operational gaps into infrastructure service developments and improvements.
- Strong Knowledge on enterprise solution architecture/service flows, product management and performance management within the IT/Telecommunication sector combined with strong data analysis and the ability to analyse complex performance information.
- Demonstrates attention to details and ability to analyse and spot opportunity for improvement and innovation.
- Co-ordinate with business partners and support the enterprise architect and subject matter expert teams on solution design for required technology changes.
- Identify opportunities and leverage enterprise wide IT capabilities to support business partners for growth, productivity and stakeholder relations.
- Consistently identify needs customer may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
- Forms strong and lasting relationships with buisness units and colleagues, stakeholder management should be second nature to you.
- Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations.
- Analytical, logical and a clear thinker.
- Your ability to clearly articulate and present your ideas and solutions is essential
Desired Skills and Experience
- Minimum 6+ years' experience in the IT or Telecoms industry or in business/IT consulting services.
- Deep understanding and awareness of product development and/or marketing platform development and experience tying project goals to business goals.
- Ability to adapt to a challenging environment - work independently and as part of a team.
- Experience working with multiple teams, technologies & tools
- Proactive work ethic with the ability to deliver results
- A degree holder with relevant experience.
- Excellent Customer Service focus
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online