Customer Service Representative at Kikspro Meats and Farmers Market

Kikspro is an organization committed to providing high quality, fresh and hygienic products and services at all times. We are a registered coldstore and farm produce distribution, retail and wholesale firm. Kikspro offers fresh and hygienic food products. Our services is divided into three sections which are cold room (some of the products includes beef, pork, lamb, goat meat, chicken, turkey and snail), food crops (this includes cereals, legumes, vegetables and spices) and fresh seafood (in this section, sea foods like fish prawns, shrimps and octopus).

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Elesan Roundabout, Orchid Hotel Road - Lekki, Lagos
Employment Type: Full-time

Job Description

• The role holder will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Tasks

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries both in person and over phone calls.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Act in the capacity of a cashier at any point required.

Requirements

• Minimum of two (2) years’ experience as a customer service officer or representative.
• Appropriate tertiary education - Bsc /Higher National Diploma at the minimum requirement related to Banking & Finance / Business Administration / Accounting, etc would be an advantage.
• Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Power point.
• Experience in computer tools and systems is a must.
• Ensure neat appearance as per Company’s dress policy.

Skills:

• Excellent customer service - oral and written communication skills.
• Good interpersonal and organizational skills.
• Ability to enjoy clerical and administrative work with good planning and numeric skills.
• Must demonstrate teamwork and good relationship skills to colleagues and third-party vendors.
• Must be ready to work in a flexible environment.
• Exceptional ability to multitask, work quickly and under pressure in a fast paced and multi-functional environment.

Salary
N80,000 - N120,000 Monthly.

Application Closing Date
20th November, 2024.