Front Desk Officer at a Fast-growing Fitness and Wellness Hub - HR-EX Consulting

HR-EX Consulting - Our client, a fast-growing fitness and wellness hub, is recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full Time

Job Description

• We are urgently looking to hire a Front Desk Officer to oversee the reception area and ensure a professional and complaint-free environment.

Key Responsibilities

• Provides outstanding Customer service to Members and visitors.
• Ensure staff complies with the company's code of conduct and policies. You shall collaborate with the HR department to ensure alignment of policies and procedures.
• Maintain accurate and track employee attendance records.
• Prepare and submit weekly reports to the operations manager.
• Liaise with the facility Manager and raise cost-effective requisitions for necessary supplies.
• Maintain accurate records of requisitions, approvals, and deliveries.
• Ensure all correspondences are documented and sent to the appropriate authority promptly.
• Ensure that member's complaints are resolved within 1 hour.
• Promptly report and escalate any instances of Employee misconduct.
• Collaborate with the Facility supervisor and ensure the Business complies with necessary Regulatory bodies.
• Follow up with inactive members through phone calls and emails to reactivate their membership.
• Perform any other duties as required by Management.

Key Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years experience in a front desk or customer service role, preferably within the fitness, wellness, or hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in using MS Office Suite and customer management software.
• Display ahigh level of professionalism and integrity.
• Ability to handle complaints and resolve conflicts efficiently.

Application Closing Date
Not Specified.