Service Administrator (Engineering Background) at Kloverharris Limited

KloverHarris is a leading human capital consulting company in Lagos, Nigeria. We specialize in providing comprehensive solutions in Learning and Development, HR Outsourcing, Business Consulting, and Information Technology. With a steadfast commitment to excellence and a customer-centric approach, we empower organizations to optimize their human resources, drive growth, and achieve sustainable success.

We are recruiting to fill the position below:

Job Title: Service Administrator (Engineering Background)

Location: Ajah, Lagos
Employment Type: Full-time

Description 

• We are looking for a detail-oriented, proactive, and technically-minded Service Administrator to join our team. This role offers the opportunity to work closely with engineering teams and contribute to operational efficiency and client satisfaction.
• The ideal candidate will have a solid understanding of technical concepts, excellent organizational skills, and a keen eye for detail.
• You will play a key role in managing service orders, coordinating with engineering teams, and ensuring smooth communication between our customers and technical staff.

Key Responsibilities

• Service Order Management: Process and manage service requests, ensuring all required documentation and technical details are accurately captured and communicated.
• Customer Interaction: Serve as the point of contact for customers regarding service inquiries, order status, and technical assistance.
• Engineering Support: Collaborate with engineering teams to ensure timely and efficient service delivery. Assist with technical documentation, parts requisition, and troubleshooting.
• Data Management & Reporting: Maintain service records, track performance metrics, and generate reports for management. Ensure all data is updated in the service management system.
• Inventory & Parts Coordination: Assist in managing inventory levels of spare parts and materials. Coordinate the timely procurement and delivery of required parts for service requests.
• Scheduling & Logistics: Coordinate scheduling of service visits, technician assignments, and logistics for on-site support.
• Quality Control: Ensure that service requests meet quality standards and that any issues are escalated appropriately for resolution.
• Customer Satisfaction: Monitor customer feedback and service delivery to ensure the highest level of satisfaction. Address any service issues promptly and efficiently.

Required Qualifications

• Education: Bachelor’s Degree or diploma in Engineering (Mechanical, Electrical, or related field) or equivalent technical background.
• Experience: At least 2 years of experience in a technical or administrative role, preferably in an engineering or service-based environment. Previous experience in service administration, logistics, or project coordination is a plus.
• Technical Skills: Solid understanding of engineering concepts and technical terminology. Ability to understand and interpret engineering drawings, specifications, and product manuals.
• Organizational Skills: Exceptional attention to detail and ability to manage multiple tasks simultaneously. Strong time management skills.
• Communication: Excellent written and verbal communication skills. Ability to interact effectively with customers, engineers, and other stakeholders.
• Computer Proficiency: Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint), and service management software (e.g., SAP, CRM systems, etc.). Familiarity with project management tools is a plus.

Preferred Qualifications:

• Experience in Service Coordination: Previous experience in service administration or project coordination within an engineering or manufacturing environment.
• Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to resolve technical and administrative issues.
• Customer-Focused: A proactive and customer-oriented mindset with a passion for providing excellent service.

Salary
N100,000 - N110,000 monthly.

Application Closing Date
22nd November, 2024.