Premier Care Diagnosticis a greenfield diagnostic arm of Loveworld Medical Centre,dedicated to providing state-of-the-art medical testing services. We are committed to delivering accurate and timely results, ensuring the highest standards in patient care.
Description
Strategic Planning and Team Management:
- Develop and implement a comprehensive strategy for quality improvement and patient experience aligned with the hospital’s overall mission and objectives.
- Collaborate with senior leadership to set short-term and long-term goals, priorities, and performance benchmarks.
- Lead and manage the Quality Improvement and Patient Experience team, fostering a collaborative and high-performance work environment.
- Train and develop staff, promoting continuous professional growth and skill development.
Quality Improvement Planning and Implementation:
- Develop and implement strategies for continuous quality improvement throughout the hospital.
- Collaborate with department heads to identify areas for improvement and establish action plans to address deficiencies.
- Monitor progress of quality improvement initiatives and adjust strategies as needed to achieve desired outcomes.
- Utilize data analysis and benchmarking to identify trends, patterns, and opportunities for enhancement.
- Drive Hospital Quality and Clinical Governance Committee.
Patient Experience:
- Coordinate patient experience programs and initiatives to enhance patient satisfaction.
- Monitor and analyze patient feedback, surveys, and complaints to identify trends and areas for improvement.
- Collaborate with clinical and non-clinical teams to implement strategies for improving patient experience.
- Develop and deliver training programs for staff on patient-centered care and customer service excellence.
- Serve as a liaison between patients, families, and hospital staff to address and resolve concerns.
Regulatory Compliance and Accreditation:
- Ensure that the hospital complies with regulatory requirements and accreditation standards.
- Work towards achieving and maintaining relevant quality certifications.
- Stay abreast of changes in regulations and guidelines related to healthcare quality and implement necessary adjustments to policies and procedures.
- Coordinate internal audits and external assessments to evaluate compliance and identify areas for improvement.
Performance Measurement and Reporting:
- Develop and implement metrics and key performance indicators (KPIs) to measure and monitor the quality of healthcare services.
- Prepare regular reports on quality performance indicators, trends, and areas of concern for presentation to management and relevant stakeholders.
- Analyze data to identify root causes of quality issues and recommend corrective actions.
Staff Training and Education:
- Provide training and education to staff members on quality improvement methodologies, best practices, and regulatory requirements.
- Facilitate workshops, seminars, and other educational activities to promote a culture of quality and patient safety.
- Serve as a resource for staff inquiries related to quality improvement processes and procedures.
Risk Management and Root Cause Analysis:
- Identify and mitigate potential risks to staff and patient safety as well as organizational integrity.
- Participate in incident reporting and investigation processes to analyze adverse events and implement preventive measures.
- Develop and maintain risk assessment tools and protocols to proactively address potential hazards.
- Conduct root cause analyses for identified quality issues and adverse events.
- Develop action plans to address root causes and prevent recurrence.
Interdepartmental Collaboration:
- Foster effective communication and collaboration among departments to promote a multidisciplinary approach to quality improvement.
- Serve as a liaison between clinical and non-clinical departments to streamline processes and enhance coordination of care.
- Facilitate interdisciplinary quality improvement teams to address complex issues and drive sustainable improvements.
Documentation and Standardization:
- Develop and maintain documentation related to quality improvement initiatives.
- Standardize processes and procedures to ensure consistency in service delivery.
Requirements
- Interested candidates should possess a Bachelor's Degree or HND with 5 - 7 years work experience.