Hospitality Officer at Peopleplusng

Peopleplusng - Our client, a leading luxury day and med spa, beauty, and wellness facility in Abuja, is recruiting to fill the position below:

Job Title: Hospitality Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking to hirea warm, welcoming, and exceptional Hospitality Officer to provide outstanding customer service, ensuring our clients feel pampered and relaxed in our luxurious environment.

Responsibilities

• Greet clients, manage appointments, and handle check-ins/check-outs.
• Coordinate client services, treatments, and amenities.
• Provide personalized concierge services (refreshments, entertainment, etc.)
• Maintain facility cleanliness, organization, and ambiance.
• Ensure timely resolution of client concerns and feedback.
• Collaborate with therapists and management to enhance client experience.
• Manage client data, appointments, and communication.
• Develop and implement hospitality standards and procedures.
• Participate in training sessions to enhance skills and knowledge.

Requirements/Qualification

• Diploma / Bachelor's Degree in Hospitality, Hotel Management, or related field.
• 2+ years of experience in hospitality, customer service, or luxury spa industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours (including weekends).
• Strong attention to detail and organizational skills.

Application Closing Date
23rd November, 2024.