E-commerce Customer Service Representative at Mopheth Nigeria Limited

Mopheth Group is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard. We are an organization with a coherent corporate culture that promotes efficiency and profitability. We understand the meaning of our values and translate them into actions that surpass the expectation of all our stakeholders. Particularly we have taken it upon ourselves to be the dependable organization that keeps striving for excellence in all our activities.

We are recruiting to fill the position below:

Job Title: E-commerce Customer Service Representative

Location: Lagos

Job Summary

• We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities

• Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly
• Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges
• Product Information: Provide accurate product information and recommendations and address product-related inquiries
• Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
• Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements

•  3 + year of customer service experience (e-commerce and retail preferred)
• Excellent communication, problem-solving, and analytical skills
• Familiarity with e-commerce platforms, pricepally, mano and CRM software
• Ability to work in a fast-paced environment
• Bachelor's degree in business, Marketing, or related field

Desirable Skills:

• Knowledge of online payment and shipping processes
• Social media management skills.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment.

Application Closing Date
29th November, 2024.