Domeo Resources International - Our client, a key player in the hospitality sector, is recruiting to fill the position below:
Job Title: Food and Beverage Manager
Location: Abuja (FCT)
Nature: Permanent
Reports To: General Manager
Main Function
- The Food & Beverage Manager is responsible for overseeing all operations related to food and beverage services across the hotel’s outlets, including restaurants, bars, banquet services, and room service.
- This role ensures that F&B operations deliver exceptional guest experiences, meet luxury standards, maximize profitability, and maintain a seamless collaboration between departments.
- The manager is expected to lead by example, uphold the hotel’s reputation for excellence, and foster a culture of quality and service.
Role Responsibilities
Operational Management:
- Oversee the daily operations of all F&B outlets, including fine dining restaurants, bars, room service, and event catering.
- Ensure the consistent delivery of high-quality food, beverages, and service across all areas.
- Establish and maintain superior luxury standards for cleanliness, service, presentation, and product quality.
- Implement operational procedures to enhance guest experience and operational efficiency.
Financial Management:
- Prepare, manage, and monitor the department’s budget, ensuring cost control and profitability.
- Conduct regular financial analysis (P&L statements, cost per cover, sales mix) to optimize revenue and manage expenses.
- Develop and execute strategies to increase revenue through upselling, promotions, special events, and menu engineering.
- Track and manage inventory, procurement, and supplier relationships to ensure cost-effective purchasing.
Menu Development and Quality Control:
- Collaborate with the Executive Chef and kitchen team on menu planning, including the development of new dishes, seasonal offerings, and wine pairings.
- Ensure the food and beverage offerings align with the hotel’s superior luxury brand and guest expectations.
- Monitor food and beverage quality through regular tastings and inspections, ensuring consistency and adherence to standards.
Guest Experience & Satisfaction:
- Ensure all guest interactions reflect the hotel’s commitment to providing an extraordinary luxury experience.
- Handle guest feedback and complaints with professionalism, taking immediate corrective actions to resolve any issues.
- Work with the marketing team to design and promote guest-centric experiences such as wine tastings, chef’s tables, and exclusive dining events.
Team Leadership & Development:
- Recruit, train, and mentor F&B staff to ensure they meet the hotel’s high standards of service and guest interaction.
- Foster a culture of unbridled excellence, teamwork, and continuous improvement within the F&B team.
- Conduct regular performance reviews and provide coaching to staff to foster growth and development.
- Schedule staff shifts and manage workforce planning to optimize labor efficiency while maintaining superior luxury service levels.
Health, Safety, and Compliance:
- Ensure compliance with all health, safety, and hygiene standards as required by law and the hotel’s policies.
- Conduct regular audits and inspections to maintain a safe and sanitary environment in the F&B outlets and kitchens.
- Ensure compliance with licensing regulations related to food safety, and other legal requirements.
Event and Banquet Management:
- Plan and execute all food and beverage-related aspects of hotel events, weddings, and banquets, ensuring each event exceeds client expectations.
- Work with the Events and Banqueting teams to deliver high-quality, luxurious experiences, managing everything from menu selection to staff coordination.
Marketing and Innovation:
- Collaborate with the hotel’s business development team to promote F&B outlets and events, create seasonal promotions, and drive revenue through creative initiatives.
- Keep up-to-date with current F&B trends, luxury dining innovations, and guest preferences to continually elevate the hotel’s offerings.
- Innovate and refresh menus, service offerings, and guest experiences in line with evolving superior luxury market demands.
Supplier and Vendor Relations:
- Establish and maintain strong relationships with suppliers to ensure premium products at competitive prices.
- Negotiate contracts and monitor deliveries to ensure quality, consistency, and sustainability in food and beverage procurement.
- Ensure the ethical and sustainable sourcing of ingredients, aligning with the hotel’s brand values.
Experience / Qualifications
- Degree in Hospitality Management, Culinary Arts, or related field.
- 5-7 years of experience in F&B management within superior luxury hotels or high-end restaurants.
Competencies/Skills:
- Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.
- Financial Acumen: Proven ability to manage budgets, analyze financial reports, and implement cost-saving initiatives.
- Guest Focus: Excellent guest service and problem-solving skills, with a passion for creating unforgettable experiences.
- Creativity & Innovation: Ability to innovate and enhance the F&B offerings to align with superior luxury market trends.
- Communication: Strong interpersonal, verbal, and written communication skills.
- Technical Knowledge: In-depth knowledge of food safety regulations, procurement processes, and menu engineering.
- Multitasking: Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment.
Behavioural Qualities/Other Competences:
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Proactive identification and elimination of inefficiencies
- Attention to detail
- Problem-solving and decision-making aptitude
- Strong work ethics and reliability
- Experience in working with high-profile clientele.