Sales Force Automation Analyst (Manager Role) at Olam Nigeria Limited

Olam Nigeria Limited is located in Lagos, Nigeria and is part of the Farm Support Services Industry. Olam Nigeria Limited has 3,000 employees at this location and generates $222.01 million in sales (USD).

With offices and operational units across all geopolitical zones of the Nigerian Federation, Olam has a wide and growing network of farmers, suppliers, wholesalers, local buying agents (LBAs), customers and service providers. Today, these networks encompass approximately 500,000 farmers and have created tens of thousands of jobs in indirect employment.

We are recruiting to fill the position below:

Job Title: Sales Force Automation Analyst (Manager Role)

Location: Lagos

About Role

• Olam PFB is looking to recruit a SFA Analyst who would be responsible for aligning and executing the existing SFA & Digitization strategy.
• He/She will work closely with IT and Sales teams to implement and execute new projects on core SFA-CRM platform and execute sales feedback on existing system.
• The SFA analyst will also be responsible to introduce and implement new technologies and enablers for the field force in the areas of Mobility and Analytical insights.

Responsibilities

• Identifying new avenues to enhance existing features and services in the existing SFA system along with introduction of new technologies and automation implementation for sales force.
• End to End Project management (Requirement Documentation, Testing, Pilot and Launch. Will also have core responsibility of driving usage of SFA & Digitization Enablers/Solutions
• Setting up robust process on Data maintenance, Query resolution, Quality check measures on Analytics to field force and internal teams.
• Ensuring decongestion of manual process and implement SOPS on SFA processes (Customer management process on the CRM platform, KPI measurement, planning, reporting and expensing timelines for all field colleagues)
• Ensuring ongoing connect with Sales, Marketing and Commercial teams through training interventions and meetings on feedback and sharing insights.
• Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates.
• Implementation and adoption of best-in-class tools, processes, and methodologies in SFA process.
• Ensuring timely and quality completion of projects by working with cross functional teams and IT
• Providing Execution insights to commercial teams for decision making.

Requirements

• Candidate must have 4 to 6 years of SFA Analyst or Business Analyst experience in credible FMCG.
• Should be well versed with BI tools like - Power BI and Tableau
• Have a relevant bachelor’s degree and professional certifications or MBA.

Key Competencies:

• An ideal candidate should possess knowledge on new technologies including implementation of CRM platforms in previous stints.
• Must possess strong understanding of IT processes including BRD & Testing and should have project management capabilities/certifications (PMP)
• Ability to lead a team of Sales force coordinators across regions.

Technical Competencies:

• CRM, Salesforce Certified
• Problem solving skills/Solution oriented, PMP certification.
• Analytical/BI tools- Excel, Power BI.
• Communication - High on written, spoken and presentation and marketing skills.
• Strong Customer connect and service orientation.

Application Closing Date
Not Specified.