Customer Service Advisor at Protege Management

Protégé Management is a premier boutique Executive Search and Human Resource Consulting firm that offers both local and international companies bespoke talent and human resource consulting products and services across diverse sectors.

We are recruiting to fill the position below:

Job Title: Customer Service Advisor

Location: Lagos
Employment Type: Full-time

Job Summary

• A Customer Service Advisor, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Person Specifications / Requirements

• Bachelor’s Degree in Business Administration, Marketing, or any other business-related field.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N100,000 monthly.

Application Closing Date
6th December, 2024.