Digital Infrastructure Support Officer at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services Group (Licensed by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products including Funds &Investment Management, Structured Finance, Foreign Exchange and Business & Financial Advisory Services.At Norrenberger, we deliver clear, quick, and thoughtful responses; we resolve issues quickly and make prompt decisions. Our diverse and experienced team of professionals develop creative solutions based on our own underwriting and avoid relying on traditional credit parameters.

We are recruiting to fill the position below:

Job Title: Digital Infrastructure Support Officer

Location: Lagos
Employment Type: Contract

Job Overview

• We are seeking a proactive and skilled Digital Infrastructure Support Officer to manage and support the organization's digital infrastructure, including server administration, application support, network, and telecommunications systems.
• This role is pivotal in providing technical support for both hardware and software, ensuring seamless operation across IT and digital platforms, and assisting with digital project implementation and process automation.

Key Responsibilities

• Deliver comprehensive support for digital infrastructure including server maintenance, computer hardware/software, AV equipment, and specialized business applications.
• Provide cloud computing support, manage network infrastructure, telecommunications circuits, and mobile device setups.
• Conduct user training and troubleshoot service requests for internal and external users, managing accounts and resolving issues promptly.
• Install and configure computer systems, monitor and maintain systems and networks, and ensure timely response to service issues.
• Oversee management and support of digital products, work closely with engineering teams for efficient application deployment, and manage billing cycles and licensing for digital assets.
• Coordinate product launches, working with both internal and external stakeholders to ensure smooth implementation.
• Repair, replace, and test new equipment and technologies as needed, staying current on infrastructure advancements.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1 - 3 years proven experience in digital infrastructure support, server administration, and network management.
• Strong technical troubleshooting skills, with knowledge of cloud computing and application support.
• Excellent communication skills for end-user support and training.
• Familiarity with process automation tools and experience with digital product lifecycle management is a plus.

Application Closing Date
4th December, 2024.