AcePlus is a social enterprise, committed to capacity building, simplifying business processes and the growth of startups and small businesses in Nigeria. Our product offerings have been tailored to enable entrepreneurs hit the ground running with their ideas and existing businesses to grow as well as run their day-to-day business more efficiently, saving thousands - perhaps millions - that would hitherto been spent as fees on consultants, lawyers and accountants.
We are recruiting to fill the position of:
Job Title: Customer Service Executive
Location: Lagos
Key Roles & Responsibilities
- Providing help and advice to customers using the organisation's products;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and handling customers' problems and complaints, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Keeping accurate records of discussions or correspondence with customers;
- Analysing statistics or other data to determine the level of customer service being provided and writing reports to that effect;
- Developing feedback or complaints procedures for customers to use;
- Meeting with other units to discuss possible improvements to customer service;
- Learning about the organisation's products and keeping up to date with changes; as well as keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Requirements
The ideal candidate should have:
- Experience or good knowledge of using CRM software
- Strong English, writing, and research skills; as well as good understanding of the B2B market
- Strong organizational, time-management and communication skills; and great attention to detail
- Ability to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude
- Flexible, proactive & creative problem solving skills.
- Strong sense of self-motivation and ability to learn and get results as an individual and part of a team
- Should be either a current B.Sc, OND, HND student; or recent graduate with some working experience of the stated role
- Time commitment of 10 to 20 hours per week.
Benefits
What you will get from us in return is:
- A collaborative environment that pushes you to think beyond your boundaries
- A diverse workload, keeping you continually stimulated
- An open forum for expression of ideas
- Diverse opportunities to expand your skills, learn newer skills and make you ready for the job market
- Flexible working hours.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV and a Cover Letter stating why you should be considered for the specific role of interest to:
[email protected]